Latest Comments

1

Monique van Eeden said...

I have been trying since February to cancel my son's policy- as he is in a recovery centre as from then. but all my emails and phone calls are just ignored or brushed off. I did sent certified documents of my son's situation. and still they will not cancel the debit order with the bank or cancel the policy. He is not allowed to leave the recovery centre, or make any phone calls - so he is NOT capable to sort out his finances. I even have a power of attorney letter for the bank. but nobody is willing to assist me.

MiWay's Response

Thank you for bearing with us, we’re not happy to hear we kept you waiting; our sincere apologies! Your message is with the right team and one of our service agents will be in touch with detailed feedback on your request/query.
 
Best regards,
The MiWay Team 

5

Lesley Bush said...

Thank you - I've never had an accident before in my life, in over 20 years of driving, and I was nervous over the whole process. MiWay has helped me at every step so far and made the experience less intimidating.

MiWay's Response

We just love your feedback, Lesley, and we're so happy you got to experience our world-class and memorable service! We’ll be sure to pass your message on and yes, we look forward to impressing you.

 

Best regards,
The MiWay Team

1

Candice Wessels said...

I'm very disappointed in the level of service received from Miway. I have submitted all the requested information timeously but new information is still requested in an attempt to delay my claim payout. I'm at that point to move all my business away if this is how you do business. I get no joy from the call centre nor the assessor as l have requested to escalate my claim to management but this request was also ignored.

MiWay's Response

We don’t like hearing that you’ve been frustrated with our service; please accept our sincere apologies! We’ve let the relevant team know, and someone will be in touch with you soon to sort things out for you.

Best regards,
The MiWay Team

1

Nandipha said...

I have received a very poor service and unfair treatment. No assistance on my car since 20 February and no communication from the insurance.I do not get any update I have been calling and sending emails they are all ignored.

MiWay's Response

We don’t like hearing that you’ve been frustrated with our service; please accept our sincere apologies! We’ve let the relevant team know, and someone will be in touch with you soon to sort things out for you.

Best regards,
The MiWay Team

5

AMRISHA HARILALL said...

I am Pleased with my service that i have received from Mr Masilo Modiba,he kept me updated every step on the way.Thank you Sir,Great job!

MiWay's Response

We just love your feedback, Amrisha, and we're so happy you got to experience our world-class and memorable service! We’ll be sure to pass your message on and yes, we look forward to impressing you.

 

Best regards,
The MiWay Team

3

Anita Dlamini said...

Can someone call me urgently please I need to update my address.

MiWay's Response

We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team

5

Elsa said...

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MiWay's Response

We just love your feedback, Elsa, and we're so happy you got to experience our world-class and memorable service! We’ll be sure to pass your message on and yes, we look forward to impressing you.

 

Best regards,
The MiWay Team

4.3

N khwanya said...

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MiWay's Response

 

We just love your feedback, and we're so happy you got to experience our world-class and memorable service! We’ll be sure to pass your message on and yes, we look forward to impressing you.

 

Best regards,
The MiWay Team

2

Beryl Ruyter said...

Good Day. Have not received any update on my claim and I'm about two weeks in and still nothing. Not very happy about the level of service received. No response to mails either. Thanks

MiWay's Response

We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team

1.3

john Dowling said...

It is pathetic that the numbers on the website and google does not have a number which goes through for assistance. For this we no longer want to be with MIWAY as no one answers their phones when needed. Not a reliable insurance if an emergency arises. Got through to MIWAY LIFE and there too they put me through which cuts off after 2 rings. I AM NOT HAPPY

MiWay's Response

We don’t like hearing that you’ve been frustrated with our service; please accept our sincere apologies! We’ve let the relevant team know, and someone will be in touch with you soon to sort things out for you.

Best regards,
The MiWay Team