About MiWay

MiWay is a licenced non-life insurer and financial services provider, offering customers a range of non-life insurance products including motor, household, homeowners, business insurance - as well as liability cover.

Our major shareholder is Santam, a blue-chip JSE-listed company, giving MiWay enough financial muscle and credibility to help build our unique brand identity.

At MiWay, we are fanatical about delivering an awesome customer experience. We view this as a real differentiator and are passionately committed to ensuring that we always keep to our promises, and deliver the type of service that our customers deserve.

Why MiWay?

MiWay enables you to:

• Choose the type of insurance cover that suits your needs and your pocket, simple to understand, without the fine-print
• Decide your preferred way to interact with us: via our call centre or online: 24/7/365
• Experience a hassle-free and efficient claims process
• Choose flexible excesses

Still not convinced? 

Here are some more ways you can live your way by insuring with MiWay:

• Compare multiple car and home insurance quotes
• View all of your quotes in one basket (available from MiXpress)
• Buy your insurance online and save!
• Update your details or amend your policy without speaking to an agent
• View your insured items or download documents
• Submit your claims online

We go out of our way, so that you can live your way!

MiWay's Purpose

At MiWay, our purpose is to enable people to do more of what they love.

We understand that life is not just about "things" - but the meaning that those things bring to your life. We believe that technology and innovation have infinite power when it's inspired by humans...by you. 

This is why we focus on your needs, finding new ways to simplify your life and how you do things. We give you products, services and solutions that enable you to live and enjoy life on your own terms – in your own way.

MiWay's Vision

MiWay’s vision is to establish a world-class direct financial service business that seeks to:

• offer its customers excellent service, superior value products, and fair treatment at all times;
• generate superior return on investment for shareholders;
• be the employer of choice; and
• be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry

What makes the business so unique?

• By harnessing the power and convenience of the Internet, we aim to empower you, the South African consumer, to quote and buy your insurance online, as well as to manage your financial services portfolio ONLINE (or through our telecentres) at your convenience. We are the first truly online-enabled non-life insurer in South Africa – we offer an end-to-end online quoting, buying and policy management facility.
• At MiWay we are fanatical about delivering an awesome customer experience. We view this as a real differentiator and are passionately committed to make sure that we always keep our promises, always phone clients back and deliver the type of service that our customers deserve. To ensure that we deliver great service and do so in an open and transparent manner, we developed a dedicated page on our website for clients to be able to openly comment on their MiWay experiences – good and bad. To share your experience or read more about our service delivery – click here!

MiWay's Management Team

Burton Naicker

CEO

Philip Mojapelo

CFO

Youlon Naidoo

Executive Head: Claims and Procurement

Jaco Cloete

Executive Head: Actuarial

Janes du Toit

Executive Head: CIO

Betty Dube

Executive Head: Brand and Marketing

Rishai Neerachand

Executive Head: Business Insurance

Nomvula Nxumalo

Executive Head: People and Transformation

Ayanda Myeni

Head: Governance and Company Secretary

Louis van Wyk

Chief Technology Officer (CTO)

Christiaan Marais

Head of Actuarial

Serapelo Mofokeng

Head of Client Services

Jason Mellow

Head of Broker Distribution

Huzair Essop

Head of Business Process Innovation

Keletso Mpisane

Head of Blink by MiWay

Kavisha Pabhoo

Head of Strategy and Product

Balindi Khumalo

Strategy Manager

Willie du Plessis

Head of Inbound Sales

David Bower

Head of Outbound Sales

Samantha Govender

Head of Claims Admin and Support

Charlene Lawrence

Head of Operations: Sales

Manoj Ramrakah

Head of Tied Agency

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Board of Directors:

• Mmaboshadi Chauke** (Chairperson)
• Preston Speckmann** (Lead Independent Director)
• Tavaziva Madzinga*
• Wikus Olivier*
• Lucia Swartz**
• Burton Naicker (Chief Executive Officer)
• Ayanda Myeni (Company Secretary)

* Non-Executive

** Independent Non-Executive

It doesn’t matter whether you call us MiWay, My Way, myway, Mi-way or My-way… However you choose to spell our name, we do insurance your way so you can live your way!